CINET Managed IT Services
Saving you money, time and IT headaches

Minimise IT problems and support costs

Managed Services Features

May we introduce CINet Managed IT Services, a complimentary product to our existing Programmed IT Services.

Computer Initiatives P/L solves many common complaints with proactive IT Managed Services.

Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:

 

Minimise your IT downtime and failures.
We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.

Reduce your IT support costs.
The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to CINet Managed IT Services. Proactive maintenance means fewer issues and less “unexpected” and costly onsite IT support work.

Fixed Fee IT management.
Our “all you can eat” fixed Managed Service fees deliver a predictable cost for supporting your IT systems. Have piece of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

 

We are rewarded when your IT systems run smoothly, NOT when you have a problem. With CINet Managed IT Services our success is dependant on the stability of your IT systems.

*CINet—Computer Initiatives Network Services

Remote monitoring. We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.

Proactive Support. When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.

Remote Desktop Control. Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.

Security and Anti Virus Management. We auto- matically detect missing security patches or failed anti virus systems. Missing patches or antivirus issues can be ad- dressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.

Backup monitoring. Our monitoring systems will ensure your important business data is being successful backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.

Asset Management. Report and track locations, own- ers, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.

Inventory Management. Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.

Reporting. Report on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through CINet Managed IT Services.

CINet Managed Services - the solutions

Our focus is to keep your IT systems operational, available and secure so that you can focus on your business. Our Program consists of two service level offerings:

Management. Management encompasses a full “all you can eat” support service whereby Computer Initiatives P/L assumes total responsibility for the ongoing health of your IT systems. Proactive maintenance, detected issues and all onsite support are addressed as part of the flat monthly fee and will not be charged to you. This truly aligns [MSP] and your interests— smoothly running IT system with no issues!

Monitoring. Monitoring ensures the most important functions and areas of your IT systems are running as expected. If an issue is detected or proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by Computer Initiatives P/L of the required work to address the issue. Any support services will be billed at standard Time and Materials rates .
CINet Managed Services - the options

Managed Servers

Server Management
Backup Management
Security Administration
Server patch Management
Email management
Virus Protection
Real-Time Support
Asset and inventory management
Weekly IT health and services reporting

“All you can eat” support”. Fully managed server with guarantees as to health and availability.

Monitored Servers

Server Monitoring
Backup Monitoring
Security Monitoring
Server patch monitoring
Email Monitoring
Virus Monitoring
Real-Time Support
Asset and inventory management
Monthly IT health and services reporting

Monitoring services only. Support at standard time and material rates. You will be notified if Server support services are required to address detected issues.

Managed Workstation

Performance Management
Virus protection Management
Disk space Management
Patch Management
Real-Time Support
Asset and inventory management

All you can eat” support”. Fully managed workstations with guarantees as to the health and availability.

Monitored Workstations

Performance Monitoring
Virus Protection Monitoring
Disk space Monitoring
Patch Monitoring
Real-Time Support
Asset and inventory management

Workstation monitoring services only. Support at standard time and material rates. You will be notified if Server support services are required to address detected issues.
CINet's Managed Service Program

Keep your business running smoothly and avoid system downtime.
Here at Computer Initiatives P/L , we constantly monitor your systems and watch for any potential problems, where we can take corrective actions before they damage your IT systems or your business. When problems do require action, we offer a fast SLA managed response backed by a range of remote and onsite solutions to get your systems and business running smoothly again.

Managing your business, not your IT systems.
We proactively monitor and manage your IT systems, providing alerts based upon business SLA thresholds. This allows us to make proactive decisions to fix potential problems before they impact your business, this data also allows us to provide forward planning and advice to manage your network more effectively.

Fixed Fee IT management.
Have piece of mind when you know exactly how much you pay each month for your IT support. Our fixed monthly fee gives you get greater certainty of costs .

CINET MONITORING We use agent based server monitoring that constantly feeds server performance data back to our Data Centre over a secure connection.

CINET MANAGEMENT We can be alerted immediately to problems and connect directly to your server to take corrective actions, keeping your business running.

CINET ASSET MANAGEMENT We automatically update your IT asset database, making it easy to control your assets.

8 X 5 X BUSINESS DAY SERVICE DESK (24/7 OPTION) At Computer Initiatives P/L we understand that service quality is vital and so we have a single point of contact for all your IT needs.

ON SITE SUPPORT We are not just a voice on the end of the phone, we have a team of certified engineers that are ready to come on site and work through your issues with you.
 
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